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How to Create a Request to Technical Support?
How to Create a Request to Technical Support?
Valentin Kuzub avatar
Written by Valentin Kuzub
Updated over a week ago

We are adding frequent questions to our Knowledge base. Perhaps, the answer to your question is already available. That's why we recommend you first try to find an answer in our Help Center before contacting the support team. To find the information, you need to type keywords into the search bar located above the article dashboard.

You can also get support in our 2+2 forum poker software support thread:

This is the best place to ask some general questions about using ICMIZER 3. This isn't the best place to ask questions about orders or subscription status, we recommend using our support email for that.

If you don't find the answer to your question anywhere, send an email to us at [email protected].

It would be great if you specify the problem in the subject line like:

If you wish to get your problem resolved asap, it would be very valuable if the email will include:

  1. A screenshot of the error, if the issue is with the work of ICMIZER, MTT Coach, or Replayer. For this, you can use the "Screenshot" button in the ICMIZER menu.

  2. A video (using your smartphone or camtasia), if something strange is related to the behavior of the software. Often recording and showing the weird behavior is much more efficient than describing it.

  3. Text of the hand history, if an error occurs with a specific hand history format. Use the Share this result" function on the results screen if possible, so we can see the exact hand or situation where the problem occurred.

Once we receive your email, we’ll contact you as soon as possible.

We usually do not respond on Saturday or Sunday, except for some extreme cases. So please be patient If you need support during the weekend, we will most likely respond on Monday.

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