Write a letter to firstname.lastname@example.org with the subject "Problem with the payment of order <enter order number>". We will contact you as soon as possible.
To speed up the solution of your problem, we recommend you to contact FastSpring (the payment operator we work with) directly. Send an email to email@example.com.
You can also read FAQ on their site.
First of all, check the folder "Spam"; the email with the activation key may be there.
If you don't find the letter, write an email to firstname.lastname@example.org with the subject
"Order <enter the order number> is paid. The activation key wasn't delivered."
We will contact you as soon as possible.
Customer support service by UserEcho